Frequently Asked Questions
If your question is not answered below, please get in contact and we’ll be in touch shortly.
HOMEWARE FAQ:
How long will it take for you to ship my order?
The homeware pieces are made to order, so can take up to two weeks to be shipped during our busy periods. We do however always aim to ship orders as soon as possible, normally within one week of your order being received. You will receive a shipping notification once your item has been sent.
Are all homeware orders handmade?
Yes, all of our homeware orders are handmade in West Yorkshire
What are your home ware pieces made from?
The majority of our home ware pieces are made from resin, a two part liquid that sets once mixed. Our Resin Care Page gives information on how to best look after your resin pieces. Please see individual product listings in our store for specific product details, such as materials and dimensions.
Do you accept returns?
Returns are accepted if there is something wrong with your order upon receipt. We will try to replace your order where possible. If you wish to return your item(s), please notify us within 21 days of receiving your shipping confirmation email
E-DESIGN FAQ
What is E-Design?
E-Design is where your space is designed remotely rather than in person, made possible through our use of advanced design software’s
For information of what our E-Design service includes, please see our E-Design page
Our Design Portfolio page shows examples of past projects we have worked on
How long does the E-Design process take?
Once you have expressed your interest in the E-Design service using our contact form, you will be sent our Design Questionnaire within 24 hours
Once we have received your completed questionnaire, we will contact you using your preferred contact method with what ideas we have for your space. This will include a mood board to help you envisage our ideas for the room(s). This can take up to one week
Once you have confirmed you are happy with the proposed design, it will take up to two weeks for the completed renders, floor plans and furniture list to be sent to you
How do I express my interest in the service?
You can express your interest in our service by using the Contact Us page. From here, we will confirm availability or whether there are any current wait times, in which case you can be added to a waiting list.
Once we have confirmed availability, we ask that you complete a design questionnaire and pay a £25 deposit to secure your place. Once they have been received, I will begin the designing process.
You can pay for your design deposit here
When and how do I pay for the service?
A deposit of £25 is requested once we have confirmed availability to secure your place. The remaining fee is not payable until you have received your completed design package.
Your £25 deposit will be deducted from your design fee, for example, if your package costs £80, you will pay £25 up front and £55 once your design package has been received
You can pay your deposit and your final design fee here
Why use an Interior Designer?
Hiring an interior designer can actually save you money in the long run. It helps you to avoid wasting money purchasing furniture and home décor that doesn’t suit the space, or that doesn’t fit in with the overall theme you want
Many of us spend hours online looking at different designs we like, but struggle to actually convert the idea to our own homes or source the different items that we need, especially when we are trying to stick to a specific budget
The designer can help you translate ideas into reality, ensuring you end up with a room that is functional but also looks great
By using our E-Design service, you will benefit from the expertise of an interior designer at affordable rates and receive images created on advanced design software. You will also have the flexibility to purchase the recommended items at your own pace, helping you spread the cost of the project
What qualifications do you have to be an Interior Designer?
I am proud to have a diploma in Interior Design from the National Design Agency
I do however understand that design is subjective and it is important to choose a designer who you feel could implement your personal design style - please therefore feel free to browse my Design Portfolio to show past projects I have worked on
Can I make amendments to the finished design?
Yes, it is really important to us that you are happy with the finished design. You can therefore contact us to make amendments to your design (up to a maximum of 3 times), and will receive amended shopping lists and photo realistic images of your space accordingly.
BUSINESS FAQ:
I have my own homeware store, can I purchase items from you at wholesale?
Yes - we do offer wholesale prices for other businesses to stock our products. If you are interested in accessing our wholesale area, please contact us with your business details. You will then be given log in details to view and purchase our pieces at wholesale prices. Please note minimum orders apply.